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default1wtw60vjoly0
Participant
April 29, 2021
Question

Having trouble with AVCHD footage loosing audio in Premiere Pro

  • April 29, 2021
  • 2 replies
  • 815 views

I finally upgraded to a new iMac this past October and am editing with Premiere CC. Most of the footage I've been shooting is in the AVCHD format. It's been working great for months and now within the last week it's started acting really strange lately. I'll play a video clip and it will randomly play audio from a totally different clip or loose audio completely.  Sometimes I can still see the audio on the timeline, but not hear it. I've called Adobe tech support several times and tried clearing the media cache files and a few other preferences and it worked for a day. Next day I open the project and same issues. Anybody experienced this? Any solutions? Greatly appreciated!

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2 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
April 30, 2021

d,

Did you import the AVCHD footage via Media Browser? If not, that is likely why you're having trouble. It's related to the metadata not matching up. Sorry about that. The workaround is to reconnect them one at a time, unfortunately.

 

Regards,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
D
default1wtw60vjoly0Author
Participant
April 30, 2021
Kevin,

Thanks for your quick reply. I'm pretty new to Premier. When I'm in
Premier and I select "import" and then select the stream folder that the
MTS files are in is this the correct way? Is there a video tutorial or
something that will show a step by step method to do this correctly?

Mike
Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
April 30, 2021
quote
When I'm inPremier and I select "import" and then select the stream folder that theMTS files are in is this the correct way?

No its not, You need to use the media browser. Navigate to the folder on computer and it will show you the mts files.

R Neil Haugen
R Neil Haugen
Legend
April 30, 2021

AVCHD typically stores the audio differently from the video ... different folders. That is naturally complex for the application to keep track of.

 

AVCHD should be copied from the camera card by the entire folder structure on the card to a drive on the computer. And then should be ingested into PrPro via the MediaBrowser panel by upper folder which does a much better job of getting the full proper metadata into the app's database.

 

Neil

Everyone's mileage always varies ...
    M
    Michael Grenadier
    Legend
    April 30, 2021

    Neil, are you sure about this?  I've shot with a few cameras that record avchd and can either import the folder or just import the subfolder named "stream."  the individual files are .mts files and contain video and audio.  There are issues with "spanned" clips which are another nightmare entirely.    Just double checked a card shot on a panasonic hmc150 and that's the way it is.  On a mac you've got to "show package contents" a couple of times to dig down to the stream folder.

    I've never seen any difference using the media browser or just draggin the containing folder or individual .mts files directly into premiere.    Maybe this varies between cameras...  

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    April 30, 2021

    This IS the nightmare of spanned media, of clips being identically named, of audio and timecode metadata-many things. Drilling down into the Stream folder is a workaround. The method is to import card based media via media browser every time. That's what they tell me, anyway.

     

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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