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jimf24
jimf24
Participant
November 2, 2016
Answered

HELP! [Could not find any capable video play modules]

  • November 2, 2016
  • 3 replies
  • 5626 views

My graphics card is an AMD Radeon R9 M370X and I get the error that premiere pro

"Could not find any capable video play modules. Please update your video display drivers and start again"

I can't open Premiere at all.  I posted in another thread but wanted to start a new one in case someone else is getting this error.

Thanks

Jim

[Title edited for question clarity and future forum search... Mod]

    This topic has been closed for replies.
    Correct answer Vidya Sagar

    And I do have a separate thunderbolt display but that has an AMD Radeon R9 M370X as well.


    Hi Jimf,

    I think it might be an issue with the Permissions.

    Just for test, Is it possible to Login to the machine using Administrator account & Launch Premiere Pro?

    Thanks,

    Vidya Sagar.

    3 replies

    J
    jz36nj
    Participant
    September 19, 2017

    For anyone who ends up here from google and has tried the Adobe Knowledge Base suggestions to no avail...

    On OSX, unlock permissions on the following directory: 

    /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/Plug-ins/Common

    From Terminal:

    sudo chmod 755 /Applications/Adobe\ Premiere\ Pro\ CC\ 2017/Adobe\ Premiere\ Pro\ CC\ 2017.app/Contents/Plug-Ins/Common

    You will need to be logged in as admin to do this but that will grant access to all non-admin users.

    Vidya Sagar
    Vidya Sagar
    Participating Frequently
    November 2, 2016

    Hi Jimf,

    Please provide us the following information.

    1. What is the version of the Operating System?

    2. What is the version of Premiere Pro?

    3. Have you updated the Graphics Card driver?.

    4. Are you logged in as an Administrator into the machine?

    Thanks,

    Vidya Sagar.

    jimf24
    jimf24Author
    Participant
    November 2, 2016

    Vidya,

    I'm running OSX version 10.11.6,

    Premiere Pro CC 2017,

    I have not updated the graphics driver.  My macbook is two month old, and Premiere Pro CC 2015 was working fine,

    and I am not an Administrator so I can't really troubleshoot using this link - Error "Premiere Pro could not find any capable video play modules" | Startup

    jimf24
    jimf24Author
    Participant
    November 2, 2016

    And I do have a separate thunderbolt display but that has an AMD Radeon R9 M370X as well.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 2, 2016

    Yes, this is a well known problem

    1st, Read http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

    -also AVG antivirus causes problems https://forums.adobe.com/thread/2138787

    2nd, Dual video problems - Do you have dual graphics adapters?

    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed

    IF YES, read below

    -http://forums.adobe.com/thread/1001579

    -link to why http://forums.adobe.com/message/4685328

    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0 to select a display adapter

    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-optimus-technology/2

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