Skip to main content
J
jazstudio1
Participant
March 28, 2023
Question

Help! "File contains more than one image descriptor"

  • March 28, 2023
  • 1 reply
  • 4169 views

I've seen this error message posted several times but none seem to have a solution that works for me.

 

I have a large Quicktime ProRes 4444 Alpha file that won't import into Premier or Adobe products. It does playback in QT but in Pr it give me the message "We were unable to open the file on disk. File contains more than one image descriptor."

 

I'm on an M1 Mac and I exported a clip with an alpha using Compressor. What does it mean when it says the file contains more than one image descriptor?

Thanks!

This topic has been closed for replies.

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 28, 2023

Ran into this same problem trying to take ProRes 4:4:4:4 files output from Apple FCP-X into Adobe AE or Premiere. I found that taking the problematic ProRes 4:4:4:4 files into Apple Compressor and re-outputting them as new ProRes 4:4:4:4 files solves the problem. Note that compressor has to be set to "ProRes 4:4:4:4" and NOT to "ProRes 4:4:4:4 with Alpha."  The "Preserve Alpha" button in the video setting must NOT be checked (this is the default setting).

 

This is, obviously, not the most elegant solution. But at least it works.

 

This was posted by Dean358

here:

https://community.adobe.com/t5/premiere-pro-discussions/quot-we-were-unable-to-open-file-on-disk-quot/m-p/10328848

    J
    jazstudio1Author
    Participant
    March 28, 2023

    Thank you. I saw that thread and ended up having to re-render in Resolve. It took seconds and plays fine. Bizzare. I did a test last week and it worked fine. Today, it kept giving me that message.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices