Skip to main content
Digirock
Digirock
Inspiring
July 26, 2023
Answered

Help! I've deleted Media Cache Database and now ALL my graphics/after links/assets are OFFLINE!!!

  • July 26, 2023
  • 1 reply
  • 529 views

Hello there,

Working on a Macbook Pro M1 Max here, 23.5.0.

I'm working on a project that was going absolutely fine. 
Then I deleted the contents of the folder of my Media Cache Database, which is located on my "Documents" folder on my mac.
Let me explain: I've changed the original path of the Media Cache Database. From wherever it was before, not it's set to a subfolder on my Documents folder.
Right after I deleted the entire contents of Media Cache Database, I reopened the project, and a pop-up said that lots of files were missing. I've just skipped them all, i.e: clicked on offline all.

When I realized the MESS I was in, I went to my Thrash folder, and put it all back. I put it ALL back.
Now I'm trying to RELINK media, but it doesn't work! It keeps loading, loading, "connecting to Dynamic Link Server"....
Even when I try to ReLink my adobe dynamic links, it doens't work.

I need some help here. lol

    This topic has been closed for replies.
    Correct answer Digirock

    Thanks for the input.
    I actually had to ask for help for Adobe support via chat. 
    It was pretty good to be honest. The agent had great skills and we remotely acessed my computer to see what was possible to do. It wasn't easy. The problem was solved when he allowed Premiere Pro full acess to my internal hard drive (where my scratch disks were pointed to). That was the reason Premiere couldn't properly link the media that was "offline".


    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 26, 2023

    Try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try creating a new project and import the old one into it.

    Digirock
    DigirockAuthorCorrect answer
    Inspiring
    August 3, 2023

    Thanks for the input.
    I actually had to ask for help for Adobe support via chat. 
    It was pretty good to be honest. The agent had great skills and we remotely acessed my computer to see what was possible to do. It wasn't easy. The problem was solved when he allowed Premiere Pro full acess to my internal hard drive (where my scratch disks were pointed to). That was the reason Premiere couldn't properly link the media that was "offline".


    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    August 3, 2023

    Thanks for posting your solution.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices