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M
melud96464522
Inspiring
July 6, 2017
Question

HELP ME!! Premiere freezes while exporting a video!

  • July 6, 2017
  • 2 replies
  • 1368 views

Hello, my name is Melu. I need a solution now and today, cause tomorrow i have to upload a really important video and Premiere is not helping me.

I export videos in 1080p in format H.264. I use Premiere since a year ago, it always worked fine, but 2 days ago something weird started happening.

I start the exportation process, all okay, but when it reaches de 28% it just stop. I mean, there's no sign that says that there was an error or something gone wrong. It just freezes.

Also, when that started happening, my computer starter lagging bad. I know, you may think there's a virus or something but no. I just use the computer for working. My antivirus detected nothing.

I've been looking for hours a solution, i tried everything and it still the same. I dont know if this will help, but i have Windows 7 64 bits.

I've been working for weeks in this project, and it has to be ready for tomorrow.

Please, i need you help me. This is VERY important.

Best Regards,

Melu

This topic has been closed for replies.

2 replies

S
sgargiulo
Participant
February 8, 2019

Similar issues. 2019 Premiere has been terrible. Stuck in export limbo with multiple projects.

    R Neil Haugen
    R Neil Haugen
    Legend
    February 8, 2019

    Can't offer any help if you don't offer any relevant information. As this could be all sorts of things, the basic is really necessary. OS/CPU/RAM/GPU/vRAM, the number/type/connection of drives, which number-dot-number version of Pr (saying "latest" is a waste of typing as often as the CC app is wrong), the amount of space on the drive you're trying to export to, and the media type and effects used.

    With that, one could start work.

    Neil

    Everyone's mileage always varies ...
    R Neil Haugen
    R Neil Haugen
    Legend
    July 6, 2017

    That sounds like the project either has an issue or corrupted bit at a certain point, or you don't have enough space for the export.

    Second part first, as it's easy to check. You need a free space on disc at LEAST four times the size of the expected final file to be able to finish the export at all. With only that much free space, it will still be slow but should be able to finish. So make sure that you have a LOT of free disc space on the drive you're exporting to.

    As to corruption ... if you've got a lot of free disc space, and trying the same export fails at the same point or very close to it, at that point in your timeline something is likely corrupt. It could be just something in the PrPro cache or cache database files, or one of the effects used on a clip ... something ... has got a bad setting or bit in the file.

    Look in your project settings to see where your cache & cache database "live" on disc, close down PrPro, use Finder (Mac) or Explorer (PC) to go to those file locations and delete everything in the folders. Reboot, then start PrPro, and see if your project exports ok.

    If not ... if it always fails in one spot, figure out which clip it would be ... and perhaps remove all effects and re-do them for that clip and maybe on either side.

    Neil

    Everyone's mileage always varies ...
    M
    melud96464522Author
    Inspiring
    July 7, 2017

    Thanks very much, Neil. I checked everything you said. I have a lot of space in my disk (the video is like 1,5 G and i have 78 GB able in my PC, so all ok) and the 28% of the project took me to a certain point where something weird happened to the sound. I dont know what was that. Anyway, i cleaned that and now im exporting the video. I'll tell you later if it could export all or not.

    Thank you for helping me

    R Neil Haugen
    R Neil Haugen
    Legend
    July 7, 2017

    Hope it all works now!

    Neil

    Everyone's mileage always varies ...
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