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Dane312130760tmq
Participant
August 28, 2024
Question

HELP: Premier Pro requires access to the following folders: Documents

  • August 28, 2024
  • 2 replies
  • 323 views

HELP!! I've just set up a new Macbook M3 and installed Premier Pro. When I launch the app, It says "Premier Pro requires access to the following folders: Documents. Grant access to this application in security & privacy preferences located in system preferences". I've followed promps and instructions and tried for hours but can't figure it out. Can someone please help.

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2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 28, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):


https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

When connected to an agent, ask to be connected to the Video Queue for a higher level of help.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 28, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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