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Inspiring
December 26, 2016
Question

Here is hoping for a Happy New Year (and a better PrPro)

  • December 26, 2016
  • 3 replies
  • 483 views

I've had about every problem possible. Spent hours trying every suggestion possible. Even bought a new High End laptop and installed everything from scratch. This happens on 3 different systems (including a desktop with 5TB, 32GB memory, I7, GTX960 with 4GB). I have tried all with more than adequate hardware and current drivers. (yes, if I rollback to 2013.2 things are stable - 2015 sucks and  2017 sucks as bad). I have spent my time with the cleaner tool and fresh installs. Modified my export process and tried many things suggested at my own time and expense.

Yes I have more than required hardware. Yes I have updated drivers. Yes I have even tried other video cards. We have been through all that multiple times. I applaud and thank the Adobe and MVP users, Admins, and Moderators trying to make the best of an unbelievable rediculous, and bad situation, while trying to keep the faith.

Just a small example of some of the day to day issues on a simple project that everyone is having.

- Sometimes Audio imports and video does not

- Sometimes video imports and audio does not

- Exports Fail to complete \ Error compiling movie

- Screen goes black trying to edit with CUDA

- Media Offline

- PrPro just stop working

- I've had to delete all 3rd party add-ins I like to use (VIdeo CoPilot \ Reg Giant \ Film Convert\ etc)

- Low Level Exceptions

- These are just a few examples.

I have submitted bug requests, feature requests, allowed Adobe to remote into my system, spent time on the phone with tech support. I was told at least 3 months ago that they understood the concerns and within 2-3 weeks would have a fix out. That was 2-3 months and still nothing.

I've got some new projects coming up. I have made a decision. If by January 15th I don't have a fix which resolves basic issues I will be canceling my CC Subscriptions. I am not spending my hard earned money to spend hours as an Alpha and Beta tester for one of the larger software companies around.

I am hoping that is not the case. But I cannot spend money on something that continually causes me more frustration than positive results. Everyone here is nice and tries to be helpful, but I need to be working, not on a help forum.

Here's hoping for a Happy Healthy New Year for all, including Adobe!

    This topic has been closed for replies.

    3 replies

    Inspiring
    December 29, 2016

    Jim,

    Thank you for your offer to help. You and the others here have been always supportive. However, I cannot take anymore time to spend doing thing I should not have to. If it were just me that would be one thing. But there is obviously a bigger issue here and Adobe knows it. If they didn't, they would not automatically offer 60 days free when people try to cancel their CC subscriptions.

    Hopefully within that time they will figure this out. It's actually pretty sad if you ask me. Something that could be so good, can actually be so bad. Time to clean house.

    Many thanks and Happy New Year,

    Joe..

    Legend
    December 29, 2016

    Your choice, obviously.

    I can only say that I've had none of the issues you mention on either of my two systems. 2017 does have a couple gremlins, but I've not encountered anything work stopping.

    Legend
    December 27, 2016

    If you care to continue with some troubleshooting, choose one desktop system for this thread and list out the specific hardware, including hard drive setup, GPU driver version and all installed software.  Also list out your media specifications, including camera makes and models.

    Inspiring
    December 27, 2016

    Thanks Admin.