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alex_zagreba
Participant
January 28, 2018
Answered

How can I fix this error : "Could not find the user documents directory"

  • January 28, 2018
  • 12 replies
  • 43144 views

    This topic has been closed for replies.
    Correct answer excelg71059738

    I've found a way to fix this but I've only gotten so far.. Go to Windows Defender Security Center in your settings. Turn off all of the protections, Real-time, Cloud-delivered and Automatic. Once you have done this run the program and you wont have no errors or problems.

    12 replies

    Legend
    January 28, 2018
    Inspiring
    January 28, 2018

    You can try resetting your preferences, read this document:

    FAQ: How to reset preferences in Premiere Pro?

    MtD

    alex_zagreba
    Participant
    January 28, 2018

    Well, I tried , but the problem is that i am trying to use the trial version, and it shows this error and I cant uoe the program

    MyerPj
    Community Expert
    Community Expert
    January 28, 2018

    It might be a Windows problem. Try logging in as a different user or create a new user account. Or try a google search on your title above.