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Ange27
Participant
June 12, 2026
Question

How do I fix my Premiere Pro from randomly crashing when I drag those vertical lines between panels to make sections bigger or smaller?

  • June 12, 2026
  • 1 reply
  • 0 views

Hi, 

I have been using Premiere Pro for a couple of years, and I recently got a new laptop. When I use Premiere, everything works fine except for one issue. Whenever I drag those vertical lines between panels to make sections bigger or smaller, Premiere freezes, and the screen turns black and then white (example of my project shown below). 

I’ve tried resetting the preferences, deleting the cache, and updating the program whenever needed. I don’t think the issue is related to my settings or my laptop, so I’m not sure what’s causing it. I find it strange that it only stops working when I drag the panel dividers to make certain sections bigger or smaller.

If anyone else has experienced this issue with Premiere and found a solution, I would really appreciate a response.

Thank you!!

 

    1 reply

    mattchristensen1
    Community Manager
    Community Manager
    June 12, 2026

    @Ange27 I’m sorry that’s happening! Does Premiere crash (and disappear) or does it stay there just with black or white screens? Also, is this a Windows or Mac laptop, and what hardware specs?