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Participant
June 20, 2018
Answered

How the heck!! Export on iMac does not play sound on any windows machine

  • June 20, 2018
  • 1 reply
  • 394 views

I'm super floored as this is a super strange problem. I export my video on an iMac but then the sound and sometimes the video does not work on a windows 10 machine? Hug, has anyone ever had this problem fixed?

From a really cold Johannesburg South Africa.

    This topic has been closed for replies.
    Correct answer excited_Genie16B8

    OK.

    Let's do this.  Eliminate the export settings as a variable a choose H.264 as the Format and Match Settings - Adaptive High Bitrate as the Preset.  That will work everywhere.

    Next, install either PotPlayer or VLC on the Windows systems for video playback.  (Windows Media Player and QuickTime are the two worst players out there.  Never use them.)

    1 reply

    Legend
    June 20, 2018

    It's possible you're exporting with codecs not available on those PCs.  Pull that thread.

    Participant
    June 21, 2018

    Thanks, I've tried XDCAM  H264, YouTube and export to phone  On all of them  sometimes the sound doesn't play and other times the video, on Windows  Strange thing is they will play on an Android and I've made sure that sound and video exports  I'm really stumped by it  Not even Google can vind someone with the same problem.

    excited_Genie16B8Correct answer
    Legend
    June 21, 2018

    OK.

    Let's do this.  Eliminate the export settings as a variable a choose H.264 as the Format and Match Settings - Adaptive High Bitrate as the Preset.  That will work everywhere.

    Next, install either PotPlayer or VLC on the Windows systems for video playback.  (Windows Media Player and QuickTime are the two worst players out there.  Never use them.)