How to solve this problem?

Forum|Forum|5 years ago
April 10, 2020
2 replies
302 views

I also downloaded version 14.0 and the same thing appears.

Error or problem

This topic has been closed for replies.

Peru Bob

Community Expert

You may need to use the Cleaner Tool and reinstall:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Y

Yuki31Author

Participant

I'll try to do it. I also have a question, can this error be caused by an xml file? I have Vegas Pro 17.0. I once exported to a prproj. file but as soon as I opened this file in APr, the program immediately jammed and told me to send the report. So I exported it as xml. And everything worked until the program jammed and I had to start it again, and the next day the problem appeared. I will add that when I open an xml file in APr I get a window :