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Participant
August 24, 2026
Question

I am experiencing an issue with Adobe Premiere Pro, where the application is repeatedly shutting down. This problem has been ongoing for approximately one week. I kindly request that this matter be resolved as soon as possible.

  • August 24, 2026
  • 2 replies
  • 16 views

I am experiencing frequent freezing and automatic shutdowns with Adobe Premiere Pro and am unsure of the cause.

    2 replies

    Community Expert
    August 29, 2026

    Hi ​@precise_Flamingo20ff 
    ​​As ​​@PaulMurphy mentioned, more detail on your system and the nature of your problem are needed to help resolve the issue. What are you doing leading up to the freezing/shutdown? Are you able to reproduce steps that always results in this happening?

    Some things you can do:

    • make sure you update to the latest version.
    •  clear the media cache 
    • reset preferences
    Community Expert
    August 24, 2026

    To help figure out what's going on, we'll need a bit more information, particularly your machine specifications, your Premiere Pro version, and the type of media you're working with. Are the crashes or shutdowns happening during a specific action, such as rendering, scrubbing, or playback?

    For guidance on what details to include, see this FAQ: What information should I provide when asking a question on this forum?