Skip to main content
Inspiring
July 14, 2026
Answered

I am trying to activate my 100 GB of free storage on Frame.io using my adobe account. I had an account before on frame.io (registered as a free account) using the same emailadress as my Adobe ID

  • July 14, 2026
  • 1 reply
  • 15 views

Trying to activate my 100 GB of storage on Frame.io included in my adobe subscription. I already had a free frame.io account registered using the same email as my adobe ID prior to Adobe acquiring Frame.io. Now whenever I login on frame.io (web or within Premiere) I only have access to the old 2GB of free storage. I tried connecting my frame io to my adobe login before.

And I followed along the instructions on this page:

https://helpx.adobe.com/x-productkb/multi/frameio-creative-cloud-faq.html

 

However when I try to go to my account settings now on Frame.io to change this primary email adress (as stated in the FAQ), it already says: “manage on Adobe” and redirects me to the adobe account page (for managing my adobe ID in general). So I can not change my email no more on the frame.io account page. Only on my adobe page. Do I change the email adress there? Though I do not wish to change my primary adobe email at all...

 

Thanks in advance!

Merlin

    Correct answer MerlinVDB

    Was in touch with the Frame io support team as well at the same time as this post and they were able to change this for me quite fast. So for anyone looking to answer this same question: contact support@frame.io

    1 reply

    MerlinVDBAuthorCorrect answer
    Inspiring
    July 14, 2026

    Was in touch with the Frame io support team as well at the same time as this post and they were able to change this for me quite fast. So for anyone looking to answer this same question: contact support@frame.io