I am working on a collaborative project, Premiere is saying that the media is offline, but in the project panel it is not showing up as offline. The "link media" button does not work, as I can see it, but it does not give me the option to click it.

Forum|Forum|2 months ago
June 2, 2026
3 replies
46 views

Hello!

I am currently working on a collaborative project, and we do not have our files in a shared drive, rather saving the matching ones to our own computers. When I open my collaborators timeline, it says all media is offline. However, in the project panel, it does not show the media as offline, and the “link media” button does not work (it doesn’t allow itself to be clicked at all.) I was wondering if anyone had any advice on how to navigate this.

I do believe I am on a more recent version of Premiere than my collaborator, if that could be the issue.

K

Kevin-Monahan

Community Manager

Hi Catherine,

Are you working on a Production or a Team Project? https://adobe.ly/4e12fhK Please give the community more information about the kind of project you are sharing and how you set it up? I hope we can help you.

Thanks,
Kevin

catherine_6482Author

Participant

Hello! So sorry for the late response.

We are working on a team project, and my collaborator set it up/shared it with me. The project doesn’t require that many clips, so we both downloaded the same ones and same audio file to our own computers. For reference as to what we are doing, my collaborator has aligned the video and audio as well as created the cuts, and wants me to add keyframes to what they have already created.

Thank you so much for your time.

K

Kevin-Monahan

Community Manager

Hi Catherine,

Thanks for the additional details.

Team Projects are designed to work with local media, so each collaborator can keep their own copy of the files. Normally, if Premiere can't find the media on your computer, it should allow you to locate it.

A few questions that may help narrow this down:

Are you seeing Media Offline only in the sequence, or do the source clips also show offline when you open them from the Project panel?
Did you import your own copies of the media into the Team Project, or are you only opening the sequence that your collaborator created?
Are you and your collaborator using the same major version of Premiere Pro? Since you mentioned you're on a newer version, it would be helpful to know the exact version numbers (Help > About Premiere Pro).
Are the filenames and folder structures for your local media identical to your collaborator's, or are the files stored in different locations?

Knowing the answers to those questions should help determine whether this is a media-linking issue, a Team Projects sync issue, or a version compatibility problem.

Thanks,
Kevin

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