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Participating Frequently
January 2, 2017
Answered

I can't hear the audio in Adobe Premiere Pro

  • January 2, 2017
  • 13 replies
  • 112785 views

Hello!
I have a problem with sound. After importing the files of all commonly used formats( mov, mts, mp4, mxl,... ). I can't hear any the sound. I see amplitude. Leds show a signal, but it can not hear. Reset settings, my pc, application, cleaned the media cache files and nothing. I have not turned on mute and I have properly set the sound card. Besides Adobe Premiere Pro sound is heard. Plays in other media players. You nomalnie hear the sound even in Adobe Audition. The problem relates to 10 of the same PC. Please Help Me! Thanks.
Mike
p.S. Sorry form my english

This topic has been closed for replies.
Correct answer pamh80653291

Hi There,

I was having an audio problem as well. No audio trough speakers, hardware settings were all fine. On OSX. Finally fixed it!

So I have NewTec NDI for Adobe installed to output NDI ip-video directly from Adobe Premiere or After Effects. When I'd went into Preferences > Playback > Audio Device - NewTec NDI output was selected as audio output. Took me some hours to find this setting! So I'd set it back to Adobe Destkop Audio, and FINALLY there it was.

Hope I can help somebody with this! Cheers, Pam

13 replies

Participant
August 24, 2020

Life saver!

Been trying to figure this our for 2 weeks and finally.

Thanks man - that really helped.

D

Inspiring
July 7, 2020

My source audio is fine.

Cut it into a sequence…fine.
But if I create a multicam sequence…no audio.
No audio in source monitor.
No audio if cut into a sequence.
BUT…the level meters are dancing up and down!
And the waveform is there if I cut it into a timeline.
Yet no audio comes out of my speakers.
Tried remapping channels — no difference.
Tried different audio hardware output options (just to try). Nada.
Tried variations on creating the sequence. Nope.
Only affects the multicam sequence.
Source (non-multicam clips) are all a-o-k.
Stumped!
Participant
May 23, 2020

Hi, 

 

I have been struggling with the same issue for a while, and I changed the settings in playback..

 

 

johnd1975
Participating Frequently
November 6, 2018

Not sure if this has been answered yet but said I'd throw in what I found myself having a similar problem.

I set up my sequence for Multichannel output with 4 mono tracks, panned and assigned correctly.

When I brought a clip into the timeline with 4 mono tracks of audio, I could only ever hear 1 and 2 even though I was getting levels for 3 and 4 in my meters and there was also waveforms there.

I finally stumbled across the monitor buttons at the bottom of the level meters.

Once I clicked on both(they turn blue), I was able to hear all 4 channels through speakers or headphones or alternatively any of the 2 separately.

Hope this helps...

Participating Frequently
June 5, 2018

This is a glitch and bug with new premiere.  Click the "S" button to solo an audio track and play it.  Then unselect the "S" button.  It somehow seems to bring back all of the audio in that sequence.  I was having the same issue.

Thanks,

Phil

pamh80653291Correct answer
Participant
March 24, 2018

Hi There,

I was having an audio problem as well. No audio trough speakers, hardware settings were all fine. On OSX. Finally fixed it!

So I have NewTec NDI for Adobe installed to output NDI ip-video directly from Adobe Premiere or After Effects. When I'd went into Preferences > Playback > Audio Device - NewTec NDI output was selected as audio output. Took me some hours to find this setting! So I'd set it back to Adobe Destkop Audio, and FINALLY there it was.

Hope I can help somebody with this! Cheers, Pam

TarenCapel
Participant
April 12, 2020

That's exactly what I needed. Many thanks.

josephl92350475
Participating Frequently
March 7, 2018

Having the same issue with another project now. I can hear all video audio when I watch/listen in Premiere, on Dropbox, Quicktime and YouTube using my 2017 MacBook Pro or headphones on my 2013 Mac Pro. As soon as I unplug the headphones on the Mac Pro, I no longer can hear the voiceover / interview audio on any format (background music and other files play just fine).

Absolutely stumped. No audio also plays from the original audio file in Quicktime or iTunes on the Mac Pro as well. It just seems to me I can't narrow down the issue at this point as there are just so many variables. The only thing I think I've learned is to avoid using the built-in Adobe audio panel to adjust audio as that seems to be the only thing in common with the previous issue on the video I posted about before.

ADOBE VERSION:

Running Adobe Premiere Pro CC ver. 12.0.

MAC PRO SPECS:

Model Name: Mac Pro

  Model Identifier: MacPro6,1

  Processor Name: 8-Core Intel Xeon E5

  Processor Speed: 3 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 25 MB

Graphics: AMD FirePro D500 3 G

Memory: 32 GB

Default Output Device: Yes

  Default System Output Device: Yes

  Manufacturer: Apple Inc.

  Output Channels: 2

  Current SampleRate: 48000

  Transport: Built-in

  Output Source: Internal Speakers

AUDIO FILE SPECS:

File Path: /Volumes/Macintosh HD/Users/studiom/Desktop/SilverLine Footage/TASCAM_0171S12.wav

Type: Waveform Audio

File Size: 30.92 MB

Source Audio Format: 48000 Hz - 24 bit - Stereo

Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

Total Duration: 00:01:52:26880

VR Projection: None

josephl92350475
Participating Frequently
February 2, 2018

I had a similar issue with a project I was working on. Ultimately I thought I had it fixed but the problem reared its ugly head in a packed auditorium in downtown L.A.

I had clips of dialogue audio during a segment of the video that would either: 1) show wave forms and audio levels as if sound was playing but I could hear nothing, or 2) I would hear the audio -- if I restarted my computer, for a bit -- but it would come out either silent or garbled.

The kicker is that EVERY OTHER piece of audio works fine. The background music beneath the clips works just fine. The later dialogue also works. I cleared the cache, checked audio inputs and nothing seemed to work.

I discovered a major issue is whether or not I'm using my Sony monitor headphones versus playing directly out of the computer (or in this case, from the theater's computer and speaker system). When I have headphones, I hear the dialogue audio, but if I take the headphones out I hear the garbled sound. This occurs within Adobe Premiere and in the final exported file. What could the issue possibly be?

Jeff Bugbee
Community Expert
Community Expert
March 7, 2018

First, we need to determine if this is an issue with your hardware or with your settings. If you are experiencing this in the final file, are you able to replicate the problem on another computer?

josephl92350475
Participating Frequently
March 7, 2018

Here's one of the files:

https://www.dropbox.com/s/9v8dirtajlobl00/EXPRESS%20LANES%20PAIR%20FINAL.mp4?dl=0

VOICEOVER/INTERVIEW AUDIO WORKS ON:

- MacBook Pro

- Mac Pro with headphones

- iPhone with headphones

DOES NOT WORK ON:

- Mac Pro speakers

- iPhone (produces faint garbled sound)

- Theater multimedia system (it was a PC).

Jeff Bugbee
Community Expert
Community Expert
January 19, 2018

Preferences - Audio Hardware - Default Output

Make sure your speakers are selected

Participant
January 19, 2018

I have this problem on project that was working! My edit project sound was audible, then I saved and closed it. When I reopened the project, I could see the meters moving, but hear nothing. System audio works fine. Tired changing the audio hardware - nothing. I ended up editing out selects by using the audio waveform on the tmeline and I output MP4's from Premiere. The audio on the MP4's were fine and played back on the desktop without issue. Definitely a Premiere problem, but WHAT???!!

Does  anyone know what might cause this?

Thanks!

Rameez_Khan
Legend
January 19, 2018

Hey webcastdude,

I'd reset preferences and see if that helps.

FAQ: How to reset preferences in Premiere Pro?

Best,

Rameez

Participant
January 19, 2018

Thanks so much! I reset preferences and plug-in cache at the same time (hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting). That returned my audio throughput :-)

- Andy