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E
Exal
Participant
October 23, 2020
Question

I can't open Premiere PRO 14.5 and older versions

  • October 23, 2020
  • 5 replies
  • 619 views

Hello,

I installed the last version Yesterday, it never finish to open the software.

Si I unistalled it and loaded the previous version, and it works but when I close it, it never finish to load again... So I installed the 14.5, it works and... etc.

 

I need help please 🙂

 

    This topic has been closed for replies.

    5 replies

    J
    Joseph5FA8
    Participant
    October 29, 2020

    I am having the same problem that started with the 14.5 update I've uninstalled, reinstalled, went back to 14.4 and still same thing.  It just won't open.

    B
    bittycent
    Participant
    October 27, 2020

    I am having the same problem. This is absurd. 

      kyleb363636
      kyleb363636
      Participant
      October 27, 2020

      Having the same problem.  

      B
      bittycent
      Participant
      October 28, 2020

      So I eventually got it to work. I had to uninstall and re-install 3 times and then it worked. 

      W
      William5CC9
      Participant
      October 27, 2020

      I am experiencing the same issue. Went through a process with Adobe support of unistalling, resetting permissions, repairing system files, etc. Nothing has worked. I've tried going back to different versions, but it still won't load. 

      E
      ExalAuthor
      Participant
      October 27, 2020

      OK @mfergus  I did exactly the same...

      @William5CC9:

      I found a way to open the previous version (14.4), it doesn't work all the time but it works !

      Don't click on the descktop shrotcut or CC shortcut, but OPEN one of your Project !

      If it freezes during opening, open the task manager and shutdown the app, then wait for few minutes (coffee break) and open a project.
      - I unistalled the 14.5 and installed the 14.4 (I insist on uninstalled )

      - And I open a project to run the 14.4 version

       

      I Hope it will help you guys !!

      E
      ExalAuthor
      Participant
      October 27, 2020

      I add something =

      If you close the app, you might have the same freezing problem, so let it run during your break !

      And it crashes sometime... So don't forget to save 😄

      mfergus
      mfergus
      Participating Frequently
      October 26, 2020

      I'm having the same problem. I used 14.5 for months without issue. I updated to 14.5, now it won't launch. I reinstalled 14.4 and it won't launch either. I have editing deadlines and I'm dead in the water! Windows 10, 64GB RAM, intel i9 processor, 1TBssd.

      mfergus
      mfergus
      Participating Frequently
      October 26, 2020

      I meant that I had used 14.4 for months before updating to 14.5 over the weekend.

      S
      Adobe Employee
      Sumeet_Kumar_Choubey
      Adobe Employee
      October 23, 2020

      Hi there,

       

      Sorry about the poor experience. We can get this checked. Please let us know the system specs (OS, CPU, GPU & RAM). Also, are you getting any error code or error message at the time of launch?

       

      Thanks,

      Sumeet

      E
      ExalAuthor
      Participant
      October 27, 2020

      No ERROR code... It just show the loading window and it freezes on it endlessly...

       

      Im on Windows10

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