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jokersmile
jokersmile
Inspiring
Nov 18, 2020 2:29 AM UTC
Answered

i can't search anything in essential graphic panel

i have been trying to find any mogrt in panel but nothing is shown

i tried to reset everything, delete cache, mogrt folder and reinstall

but nothing works

i can search in adobe stock

    Ernani23050591fe6qCorrect answer
    Participant
    Jun 7, 2022 6:28 AM UTC

    i have tried cc cleaner already but didn't work...

    maybe OS format is the only way...

    thanks


    I've fixed this by putting MOGRTs in a folder on desktop, clicking in the menu beside "essential graphics" name, clicling in "add", selecting that folder on desktop and selecting that folder on "local" dialogue box : )

    View reply

    33 replies

    Adobe Employee
    Mike-Berry
    Adobe Employee
    Oct 9, 2025 6:34 PM UTC

    Hi -

    Search in the local template uses 3 files called metadatacache.prmdc2, metadatacache.prmdc2-shm, and metadatacache.prmdc2-wal. These are located in your Profile directory in you Documents/Adobe/Premiere Pro folder. Try deleting all 3 and see if that fixes the problem.

     

    Mike

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      Joery5C17
      Participant
      May 19, 2023 1:26 AM UTC

      I have the same problem. has anyone fixed this?

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        default4ngut48f7gps
        Participant
        Jun 28, 2023 6:08 PM UTC

        My only fix has been installing premiere on a different hard drive and running it from that. But inevitably, the same problem shows up again months later. This is just a bandaid and not a real fix. I'm going to try Enani's fix that he mentioned in 2022.

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        Kevin J. Monahan Jr.
        Kevin J. Monahan Jr.
        Legend
        Jun 28, 2023 6:44 PM UTC

        Hey @default4ngut48f7gps,

        I read the post, but I am not seeing the issue. Is there something unusual about your licensing or subscription. For example, are you in an educational or enterprise environment? Or is this a standard Creative Cloud subscription?

         

        Thanks,
        Kevin

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        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        R Neil Haugen
        R Neil Haugen
        Legend
        Nov 25, 2020 6:52 PM UTC

        What do you see with the Local Templates and Libraries boxes checked, but nothing in the search bar? This is weird ...

         

        Neil

         

         

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        Everyone's mileage always varies ...
        jokersmile
        jokersmileAuthor
        Inspiring
        Nov 26, 2020 2:02 AM UTC

        Yes its weird and i coulnd't find solution yet...

        even i reinstall Premiere pro, still the same

        maybe format OS is the only way...

        Translate
          R Neil Haugen
          R Neil Haugen
          Legend
          Nov 26, 2020 7:49 PM UTC

          A normal uninstall process wouldn't fix something like this.

           

          Download the Adobe CC Cleaner Tool from their site. Use that rather odd utility applet to do BOTH the uninstall and removal processes. I know the instructions say uninstall first but DON'T. I've plenty of experience personally and on this forum with that tool.

           

          It's kind of confusing but keep working through the numerical options until you get to a message asking you to confirm your wish to completely remove Premiere Pro and all its files. Do so.

           

          Reboot and reinstall. This may work and thankfully is a fairly short process.

           

          Neil

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          Everyone's mileage always varies ...
          R Neil Haugen
          R Neil Haugen
          Legend
          Nov 18, 2020 4:51 AM UTC

          When you type something in the search bar, there will be a line appearing below it for matching items in the keywords for the mogrts Premiere "sees". Click that, and then it should show you any items matching that search. And further, what is available will change naturally as you tell it where to look ... so you should select Local Folder or Libraries or both.

           

          Neil

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          Everyone's mileage always varies ...
          jokersmile
          jokersmileAuthor
          Inspiring
          Nov 18, 2020 10:47 AM UTC

          Tnx Neil 

          i tried its not working

          when i type any letter or word which i can see in the list

          it said no matching search results

          i tried other laptop but it works

          only my computer has a problem 

          i'm looking for option except formating my window

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          Sami Succar
          Legend
          Nov 18, 2020 10:50 AM UTC

          Can you share a screenshot of your essential graphics panel, before and after you search?

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