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MatteoBertozzi85
Participant
November 7, 2016
Answered

I can't see masks edges

  • November 7, 2016
  • 24 replies
  • 84024 views

Hello everyine I hav e a little problem.

Everytime I add a mask I can't see its edges. The mask works fine and I can resize it, rotate it and do whatever I want but I cant see the path around it so it's not very easy to work on it.

Is there any shortcut I don't know that I can use? Some button to toggle the visibility of the path on and off? Is it a bug? I did the update to cc 2017 yesterday I don't know if that could be the reason.

Thank you in advance for your help.

Correct answer Vidya Sagar

Hi Matteobertizzi85,

Try the following steps,

1. Create a new project in Premiere Pro CC 2017, Import the project file(.Prproj) created in CC 2015 into it using File > Import & check the mask edges.

If issue persists,

2. Go to the following location in the machine

     In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

     In Mac, Documents > Adobe > Premiere Pro > 11.0

     Rename the 11.0 folder to Old_11.0

     Launch Premiere Pro, Create a new project(do not open Old projects)

     In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

     Open the old project & check the Mask Edges.

Please let us know the status of the issue.

Thanks,

Vidya Sagar.

24 replies

Show previous replies
J
jonus2016
Participant
February 7, 2019

2019, adobe premiere 2019, version 13.0.2 and still this bug. What a shame. Everyone must know this before thinking in buying premiere. Many proyects are delayed because of this, so think before work with Adobe

J
Josh JMFE
Inspiring
February 7, 2019

Its still a bug, but slightly resizing the window is all it takes to "fix" it.  No big deal.  ANNOYING, but fixable.

jones1351
jones1351
Participating Frequently
September 17, 2019

Thanks. That 'worked' for me. I got my handles back, but resizing the window (by pulling up slightly) hid my header tabs. Rolling the mouse over where they were and a little triangle appears. I click it, the headers return but the frame handles are gone again. Like getting water from the facet in my kitchen by opening the one for my tube. Adobe should hang their heads for letting this bug (among others) go on this long and acting like it doesn't exist. Shame on them.

 

C
chambersP
Participant
September 12, 2018

12.1.2 STILL HAPPENING !!!!!!!!!!!!!!!!!

C
christianm79174465
Participant
October 21, 2018

Hi all,

I have the version 13 and I still have this issue! Did anybody found a permanent fix? This is really annoying...

I noticed that if I open the project and before selecting any mask I go to "effect" workspace and then I select themask, I can see the edges.

If I change workspace, they desappear and even if I go back to "effect" they are not appearing anymore!

How do you guys are able to work with it?? Please suggest something!

R Neil Haugen
R Neil Haugen
Legend
October 22, 2018

First, for the mask to appear the "Mask1" or whichever one it is heading needs to be selected/highlighted.

Next, if you have any monitor scaling going on, the mask UI may or may not show at any one time.

Neil

Everyone's mileage always varies ...
C
chuckf4220399
Participant
June 16, 2018

When this happened to me, right-clicking on the mask effect in effect controls (eg 'Mask (1)') brought them back, fsr.

Arbel Boss Vaknin
Arbel Boss Vaknin
Participant
April 11, 2018

I found a few solutions that are work around and works about 70% of the time:
1. Switch to another sequence and then return to the one you are working on.
2. Reopening the program.
3. Worked for me after reading here: switche to Multicam mode then back

When it happens in After effect, use the "Toggle mask and shpe path" button
in the lower left corner of the program monitor

Z
ZeeverFett
Participant
December 1, 2017

I tried these, did not work for me. The Mask tool started to do this today, it was working fine earlier in the day, now every mask is invisible.

Lance Clayton
Lance Clayton
Participating Frequently
January 9, 2018

Yep mine are gone too! What's the deal.

Lance Clayton
Lance Clayton
Participating Frequently
January 9, 2018

I just went into the spanner (settings) on the program window and switched to Multicam then back to composite and the handles appeared! CC18....Adobe have a massive issue here that is stopping people in their tracks but try this in the meantime

    J
    jodyb78477667
    Inspiring
    November 28, 2017

    I had this problem just now from out of nowhere, and the strangest thing fixed it: after clicking the main Mask item (NOT Mask Path) I clicked + on the Program Monitor to customize its buttons, then closed the button editor, and the mask handles appeared. They do not always appear again when the object with the mask is deselected but the trick to magic them back with the + seems to work consistently.

    nathaliedevent
    nathaliedevent
    Participating Frequently
    August 15, 2017

    I reinstalled the program, created a new user account, renamed/removed the old folders, created new projects, resetted the preferences and rescaled the program window, but I can't get my handles back.

    It happened to me when I installed CS6 to use Encore, after that, my masks outlines and handles vanished. I can't get them back with any of the mentioned suggestions making the program near unusable for my work.


    Does anyone have another tip for me to try?

    Well, after 3 hours of trying I decided to post on this forum, and the last thing I did after the post fixed my problem. I actually had to reinstall the red giant plugins from scratch.

    Hopefully that will help some poor souls in the future!

    Matinciel
    Matinciel
    Participant
    October 8, 2017

    A small clue for everyone, the handle does not show in multicam mode it's seems. Right click on the preview > display mode > composite.

      benh94767454
      benh94767454
      Participant
      April 11, 2017

      I've had this problem and the scaling or switching to 'effects' workspace seem to be working for me. However, can we get a permanent bug fix sometime soon?

      R Neil Haugen
      R Neil Haugen
      Legend
      April 11, 2017

      For that, post the Adobe Bug/Feature request form. Then never respond or acknowledge reciept, but ... all such postings get distributed to the upper managers in a tabulated format from what is shared about the process. The more something appears in the list, the more likely it is to get worked.

      https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

      Neil

      Everyone's mileage always varies ...
      kaylo-jov56261434
      kaylo-jov56261434
      Participant
      March 22, 2017

      As Mary_Dean posted, the mask edges become visible after scaling the program window to fullscreen.  Very strange but it works!

        M
        Mary_Dean
        Participant
        March 19, 2017

        It's now March 19, 2017. Has this been fixed yet? I am working my way through "Premiere Pro CC Classroom in a Book" and my masks (chapter 13, page 304) do not look like the book's... they have no borders. Not looking for a "workaround," just reporting that it's still not working.

          A
          alcadon
          Participant
          March 21, 2017

          Try to change the 'Workspace' window, I have noticed that in my case the handles become visible again as soon as I change it (into the normal 'Editing' panel for instance)

            M
            Mary_Dean
            Participant
            March 21, 2017

            Thanks, yes, I also find that if I enlarge the panel to take up half of my laptop screen, the edges suddenly appear. And then, happily, I can shrink the panel back down to size and they stay, so I'm a happy camper.

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