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magicgenie
Known Participant
March 25, 2026
Question

I cannot delete files on Frame io

  • March 25, 2026
  • 1 reply
  • 36 views

Hi everyone, hoping someone can help.

I’m currently using Frame.io as part of the Adobe Creative Cloud suite, and I’m running into an issue with storage. I’ve deleted a number of files and folders, but my storage usage doesn’t seem to decrease at all.

I’ve checked and removed content from my projects, but it looks like the space isn’t being freed up. I’m wondering if there’s something I’m missing, such as a trash or archive area that also needs to be cleared, or if there’s a delay before storage updates.

Has anyone experienced this before? Do files need to be permanently deleted from somewhere else, or is there another step required to actually free up space?

Any advice would be greatly appreciated.

    1 reply

    Stan Jones
    Community Expert
    Community Expert
    March 26, 2026

    @magicgenie,

    Is your storage issue on your computer or with your frame.io cloud usage?

    If I delete assets in the Frame.io panel in PR, it immediately see the change when logged into frame.io on the web. And it shows the freed space.

    @Patrick Southern 

    Stan