I don't understand why I'm getting "unsupported driver" message

Forum|Forum|2 years ago
September 25, 2023
2 replies
1075 views

Working on a new computer.

We selected a computer with a GPU that's on the official Adobe Premiere Pro list of supported GPUs:

NVIDIA RTX A2000 with 12GB vRAM

The driver seems properly installed:

But whenever I open Adobe Premiere Pro, I get a driver compatibility issue:

Unsupported Video Driver

We speicifically selected a computer with a GPU that appears in the official Adobe Premiere Pro supported GPU list as seen here:https://helpx.adobe.com/premiere-pro/system-requirements/previous-versions.html

On Windows 11 Pro

Does anyone know what could be the problem?

This topic has been closed for replies.

Correct answer Ann Bens

Start with updating to the newest studio driver.

https://www.nvidia.com/Download/driverResults.aspx/211718/en-us/

Peru Bob

Community Expert

What happens when you click on Fix?

A

adisababbbaAuthor

Inspiring

Hi Peru Bob,

I did try clicking on that. It takes you to an Adobe troubleshoot page. The only relevant step was to check the driver is up-to-date. I thought it was, but apparently not. Problem is solved. Thanks