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Hi Im36881260gjjy
Participant
June 3, 2024
Answered

I got a new pc with modern specs and drivers but adobe says that I have to update my OS

  • June 3, 2024
  • 3 replies
  • 675 views

Hi guys, I recently bought a new pc with ryzen 5 5600x, 4060ti, 32 RAM. I was excited to download CC programs with the new pc when I was greeted with the error attached below. The system build is also posted below. 

 

    This topic has been closed for replies.
    Correct answer Hi Im36881260gjjy

    Hi guys! I was able to fix it. It seems like the problem the whole time was the incompatibility of opera gx and adobe. it was giving me false system requirements error. Thank you all for replying to me 

    3 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 3, 2024

    Are you trying to download from the Creative Cloud app?

    Try resetting the CC App.
    To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    If that doesn't work, try uninstalling and reinstalling the CC App:
    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    H
    Hi Im36881260gjjyAuthor
    Participant
    June 3, 2024

    this is where I'm downloading it from. The official adobe site. 

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 3, 2024

    install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

     

    if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 3, 2024

    Try updating Windows.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 3, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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