Skip to main content
N
Noora29449042xnow
Participant
April 17, 2023
Answered

I have a problem: A-low-level exception occurred in: Insta360Importer (Importer:39)

  • April 17, 2023
  • 1 reply
  • 273 views

Hey! I'm having a problem with Adobe Premiere, because the videos shot with the GoPro suddenly don't appear on the timeline (they did normally before), and they can't be re-imported into Premiere, nor into Encoder or other Adobe software. At the bottom right, you can see a red exclamation mark that reads "A-low-level exception occurred in: Insta360Importer (Importer:39)". However, videos shot with a GoPro open normally on a computer and e.g. in Insta360 Studio. What is the cause of this and what can be done about it?

    This topic has been closed for replies.
    Correct answer Ishan Y

    Hey Noora,

    Welcome to the community. I can understand how frustrating this must be. Could you try the most recent version of Insta360 Studio (4.7.1)? It was released last week, and the notes mention some bug fixes. Let us know if you still see the issue.

     

    Thanks,

    Ishan

    1 reply

    Ishan Y
    Ishan YCorrect answer
    Inspiring
    April 24, 2023

    Hey Noora,

    Welcome to the community. I can understand how frustrating this must be. Could you try the most recent version of Insta360 Studio (4.7.1)? It was released last week, and the notes mention some bug fixes. Let us know if you still see the issue.

     

    Thanks,

    Ishan

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices