i have a problem with masking in premiere pro 2017 i cant use mask.its always offline,

Forum|Forum|6 years ago
February 27, 2020
4 replies
791 views

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S

Stojan5F8A

Participant

I had the same problem. Here is the fix:
https://www.youtube.com/watch?v=H_nQly3Gqrw

Keep rocking!
Stoyan

Kevin J. Monahan Jr.

Legend

Hi Stojan,

This error is weird. It's never happened to me, but I'm on macOS. This issue seems to hit some people on Windows. Why do you suppose it happens? I'd like to get to the bottom of it to file a bug. Let me know about any ideas you have, OK?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Harold Silva

Community Expert

Hello siva123

don't give us more information about your video clips maybe you should tell us what kind of videos you are using that framerate or some detail of the mask you are trying to create.
Try to create a new project and try again with the same clips

Harold Silva B.

Ann Bens

Community Expert

Never seen this before.

Need to tell more about clip used and timeline setup.

Might be a good reason to update software.

Peru Bob

Community Expert

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Premiere Pro forum so that proper help can be offered.

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