Known Participant

Question

I lost all my presets...

Forum|Forum|6 years ago
November 7, 2019
4 replies
2508 views

My macbook pro had a few updates for the creative cloud. Since this update has occured, I seemed to have lost all my presets I was using for the apps. I checked on my microsoft pc and all my presets are still there. I checked for updates (which there are none) I also synced my settings from my pc to upload them to my macbook. Still not there. Is there anyone else having the same issue or did I not something correctly?

This topic has been closed for replies.

A

ah_photo

Legend

If I may chime in here,

I had the same scenario, but also worked through it and have some observations/solutions regarding it: https://community.adobe.com/t5/Premiere-Pro/Preferences-Migrations-on-Upgrade-Observations-Critiques-and/m-p/10722983

Check the link for more but in all, I think it's due to the fact that the installer moves your LOCAL preferences directory over to the new edition, and not the CLOUD preferences directory. So I had to do some MacGyvering, but when all was said and done I got my preferences/presets back in Premiere and Media Encoder.

Nancy OShea

Community Expert

Lost Presets -- Lightroom Classic.

Nancy O'Shea— Product User & Community Expert

M

megandaisyagates

Participant

I've had the same problem today! Did you manage to fix this? If so how?

martina56011292

Participant

Overnight, it appears I too have lost all my folders and files on my local drive (on my iMac -running macOS Mojave 10.14.6) These have been successfully synced to the Creative Cloud Files for several months/years.

Incredibly frustrating.

I can, however, still see all the files and folders via my Windows laptop and online.

I'm waiting for an online chat with Adobe to investigate further.

Anyone out there found a solution it would be great to hear!

Jeffrey_A_Wright

Legend

Martina560111292, Megandaisyagates, and Mattheww125, I am sorry that your presets are missing from multiple applications. If you wish to resolve the error then please start a discussion in the forum specific to the application where the presets were removed from. You can find a list of the available forums at https://community.adobe.com.

Alternately, you can discontinue posting in a public discussion forum and contact our support team at https://helpx.adobe.com/contact.html for direct assistance. I would again recommend you choose an application to begin the recovery process with when contacting our support team.

Jeffrey_A_Wright

Legend

Matthew1285, what Adobe application did you loose your presets in? If it is multiple programs, then which application would you like to begin the process of recovering you're presets in?

M

Matthew1285Author

Known Participant

This was for Adobe Premiere Pro. I didn't have a lot for PS or AE so I don't feel to bad they were lost.

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