The Premier sees a Mercury Playback Engine GPU Acceleration (CUDA), and it's greyed out, but my video playback is black, and I can only hear the sound.Premiere version: 25.2.3Hardware specifications:R9 9950X3DRTX 5090/ studio drivers ver. 576.5264 GBSSDWinOS 11The type of media3D rendered animation video mp4 formatSequence settings:1920x1080Square Pixels (1.0)24 fps48000 HzPrewiev file format: QuickTimeSteps I have tried already to solve the issue:Added Premier Pro to the System/Display/Graphics with high priority RTX 5090.Turned off iGPU from AMD.Reinstalled drivers

Participant

Question

I'm having a problem with black screen in Premier Pro.

Forum|Forum|10 months ago
June 7, 2025
3 replies
713 views

The Premier sees a Mercury Playback Engine GPU Acceleration (CUDA), and it's greyed out, but my video playback is black, and I can only hear the sound.

Premiere version: 25.2.3

Hardware specifications:

R9 9950X3D
RTX 5090/ studio drivers ver. 576.52
64 GB
SSD
WinOS 11
The type of media
3D rendered animation video mp4 format

Sequence settings:

1920x1080
Square Pixels (1.0)
24 fps
48000 Hz
Prewiev file format: QuickTime

Steps I have tried already to solve the issue:

Added Premier Pro to the System/Display/Graphics with high priority RTX 5090.
Turned off iGPU from AMD.
Reinstalled drivers

D

Dani_V.

Community Manager

Hi @Whimsical_creation7163,

Thank you for submitting a bug report. Glad you were able to find a workaround with the Beta as a temporary solution.

Was this happening with only these animation videos or were you noticing it with other files? Could you share more file details? Right-click file > Media File Properties.

Did you check your settings under Preferences > Media and deselect hardware acceleration to see if that might have made a difference?

Sorry for the frustration,
Dani

W

Whimsical_creation7163Author

Participant

Hello dear Peru Bob

I already tried this steps too. Fortunately, I found a temporary solution. The problem is with version 25.2.3. I tried the beta version instead and, it works.