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Editor Tom
Editor Tom
Participant
August 13, 2025
Answered

I recently upgraded to 25.4.0 and now the Luma Key effect says that it is offline.

  • August 13, 2025
  • 6 replies
  • 2152 views

I recently upgraded to 25.4.0 and now the Luma Key effect says that it is offline.

    Correct answer Editor Tom

    Dani,

     Luma key is working after I reset the plugin loading cache, I learned somthing new today!

    Thanks,

    Tom

    6 replies

    D
    Community Manager
    Dani_V.Community Manager
    Community Manager
    August 13, 2025

    Great to hear! Glad that worked @Editor Tom.

    Editor Tom
    Editor TomAuthorCorrect answer
    Participant
    August 13, 2025

    Dani,

     Luma key is working after I reset the plugin loading cache, I learned somthing new today!

    Thanks,

    Tom

      D
      Community Manager
      Dani_V.Community Manager
      Community Manager
      August 13, 2025

      Thanks for the additional information @Editor Tom, have you tried to 'Reset plugin loading cache'? You can do this by holding down a modifier key (like shift) right when opening Premiere Pro and selecting the option from the Reset options dialog box. This is only affecting the effect itself right, the rest of the project and media are loading fine?

        S
        starmoca_
        Participant
        August 15, 2025

        This worked for me!

        Editor Tom
        Editor TomAuthor
        Participant
        August 13, 2025

        I am running a M2 Max MacBook Pro with 64 GB and macOS Sonoma 14.7.3. I upgraded from 25.3 to 25.4. 

          V
          VISHAL MADNAL
          Participant
          September 1, 2025

          Hello Adobe Team,

          I recently updated Adobe Premiere Pro on my Mac, and since then I’m facing an issue with the Luma Key effect.

          • The effect shows up in the Effects panel,

          • But when I apply it to a clip, it doesn’t appear in the Effect Controls panel,

          • Instead, it shows as “Offline” and is not visible/functional.

           

          Editor Tom
          Editor TomAuthor
          Participant
          August 13, 2025
          • Issue – Luma Key effect is offline.
          • Steps to reproduce – Upgraded to Premiere Pro 25.4.0
          • Expected result – Fully functioning Premiere Pro
          • Actual result – The Premiere Pro Luma Key was put offline in current projects and in new projects it will not add to a clip.
          • Screen recording – If you think it might be helpful, include a recording of your screen, showing the issue.  
          • Adobe Premiere Pro version – 25.4.0
          • Operating system – masOS Sonoma 14.7.3
          • GPU driver version (Windows only) –  
          • Video format – If your issue is related to video playback or export, please let us know what format the video is in. Ideally, share with us a sample video.
          • Comparative information helps us understand more about when the issue occurs: 
            • Effect if offline in all current projects 
            • In new projects I can not add the effct to clips.
            • The problem began when I upgraded to Premiere Pro 25.4.0
          D
          Community Manager
          Dani_V.Community Manager
          Community Manager
          August 13, 2025

          Hi @Editor Tom,

          Thank you for reporting a problem and sorry for the issue. We need a few more details to help, please see How to Report a Problem.

          What are your hardware and software specs? Did you upgrade from version 25.3?

          Sorry for the frustration,
          Dani

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