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Participant
June 3, 2021
Question

I repaired my creative cloud app now premiere and AE won't open

  • June 3, 2021
  • 2 replies
  • 237 views

I was prompted by adobe to repair my creative cloud app and now apps like premiere and after effects won't open. Other adobes apps that I use like Illustrator and Audition open fine it's just premiere and after effects. I tried uninstalling and reinstalling, using previous versions, running as administrator, etc. 

 

I even uninstalled and reinstalled the creative cloud desktop app but nothing works. It gets stuck on the loading screen when I try to start premiere and my computer tells me that it's not responding. Thank you for help whoever decides to reply. 

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2 replies

nishu_kush
Legend
June 3, 2021

Hi there,

 

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM, OS)?

Please check out the following article and try the suggestions

Premiere Pro: https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-p/11113249?page=1

After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/10684130

Let us know if it helps.

 

Thanks,

Nishu

MyerPj
Community Expert
Community Expert
June 3, 2021

OK, be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html