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yepexactly
Known Participant
May 18, 2020
Answered

Images imported into Premiere Pro CC 14.1 show as black boxes

  • May 18, 2020
  • 1 reply
  • 990 views

Any images I import into Premiere Pro show as black boxes and when double clicked on show as black boxes in the Preview Panel.  Any image type, any image size, any color mode.

 

They will show correctly in the Library.

 

They cannot be placed on the timeline under any circumstance.

 

This just started happening today.  Have gone through all of the normal steps.  Restart computer, uninstalled Premier Pro and reinstalled, cleared media caches, etc. . .

 

This topic has been closed for replies.
Correct answer Peru Bob

Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doessn't work, try resaving the images in Photoshop.

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
May 18, 2020

Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doessn't work, try resaving the images in Photoshop.

Y
yepexactlyAuthor
Known Participant
May 18, 2020

Resetting preferences and cache worked.  FYI, the link you gave give and "invalid parameters" error.

 

thanks for the help.

 

 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 18, 2020

 "invalid parameters" error.

Thanks.  I'll see why and fix it.

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