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sebastienr8390801
Participant
October 22, 2018
Answered

Import a video is not working

  • October 22, 2018
  • 5 replies
  • 568 views

I did a record of mu computer screen using "apowersoft screen record" ans also recording my Iphone screen using the "screen record" feature available.

For an unknown reason when import those 2 the video are not working anymore:

Whereas the initial video is properly working:

Any help will be more than welcome.

Thanks in advance

Kind regards

    This topic has been closed for replies.

    5 replies

    Wes Howell
    Adobe Employee
    Wes Howell
    Adobe Employee
    October 22, 2018

    Looks like Apowersoft has options to convert to popular formats with their built in converter.


    I would recommend using this option to export more of a standardized format.You could also try something like Handbrake which is a popular 3rd party tool for converting various QT codecs.

    Wes Howell

    Premiere Pro Quality Engineering

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    October 22, 2018

    I would update the graphic drivers of the computer. Update the Intel Downloads for Graphics Drivers and the drivers for the graphic card as well, Nvidia or AMD.

    J
    jimh18875322
    Participant
    October 22, 2018

    Hey guys,

    I'm having a similar issue over here after doing the latest update.

    Video files look fine, but once I import them into Premiere they look like this.

    I've already tried clearing my media cache, restarting my laptop, check for latest updates. I'm on a Dell XPS 15.

    Hope someone can help us out here

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    October 22, 2018

    I have read a thread with someone having an issue with iPhone screen recorded video. The solution was:
    On your iPhone, go to Settings > Camera > Formats > change "High Efficiency" to "Most Compatible.

    For the 'apowersoft screen record', are there any options there in the output format or settings?

    S
    sebastienr8390801Author
    Participant
    October 22, 2018

    Thanks fro the advice, but unfortunately still the same.

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