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Participant
October 24, 2023
Answered

Import Error: the importer reported a generic error

  • October 24, 2023
  • 1 reply
  • 606 views

Hello all,

I have been working on a project on my laptop while on vacation and wanted to continue the work on my home PC now. However, when opening the project on PC, premiere fails to read/link 20-30% of the video files (at random, it seems).  

Running PP version 23.6 on both machines. Only difference I see: laptop still runs on Win 10, whereas PC on Win11 and Intel vs AMD CPUs.

Media files, project, cache, scratch are saved on an external SSD drive, which I simply plug into the machine I want to work on - never had a problem.

I just counterchecked, and it still works fine on my laptop, i.e. PP is able to open/read/playback all media files. Hence, I assume the files are not corrupt, nor is the external SSD.  

Any ideas?

Thanks upfront

 

 

This topic has been closed for replies.
Correct answer TheFelix

Updating my PCs NVidia driver to the latest version and/or cleaning PP Media Cache files solved my problem. As suggested to users who reported the same error in this community before: I should have digged in a bit deeper before posting.

1 reply

TheFelixAuthorCorrect answer
Participant
October 24, 2023

Updating my PCs NVidia driver to the latest version and/or cleaning PP Media Cache files solved my problem. As suggested to users who reported the same error in this community before: I should have digged in a bit deeper before posting.