Import issues

Forum|Forum|7 years ago
January 13, 2019
4 replies
228 views

Hello there,

i have a strange issue wirh some imports. Sometimes after importing a random clip the window of the timeline stops working, e.g. I can't move the timemaker respectively I can move it but it stands still on its place. Furthermore i can't do anything in the timeline, no cutting, no clipmoving, nothing.

Everything works fine after deleting the imported clip from the currently open project.

It occurs random on some clips. I tested out starting a new project, the clip worked but another clip caused the problem.

Does anyone know this problem?

This topic has been closed for replies.

S

Sumeet_Kumar_Choubey

Adobe Employee

Hi michaelk76528024,

Sorry to hear that you are facing this issue. Please let us know if the issue is occurring with any specific media type. If so, please provide the media info (the camera used and the format) of those files. Also, please let us know if clearing the cache helps (FAQ: How to clean (delete or trash) media cache files?).

Thanks,

Sumeet

Christian.Z

Community Expert

I would say the Clip is corrupted, or the cache that are being created are corrupted.

Are the same clips causing the problem every time? or does the problematic clips import correctly after restart?
Try to manually delete the Cache folder.