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Participant
March 15, 2025
Question

import issues

  • March 15, 2025
  • 3 replies
  • 268 views

Hi

Every time i import MOV file to premiere it's showing the thumbnail correctly but when i go to play file it goes green. both on time line and just hovering over the thumbnail. Now, they play and edit perfectly in imovie. I just checked. I've never had this issue before. any help would be appreciated. thanks

3 replies

Peru Bob
Community Expert
Community Expert
March 15, 2025

Try renaming the mov to mp4.

Participant
March 16, 2025

ok thanks for help. it seems that Media Encoder was the problem. I changed the renderer to "mercury playback engine software only" and seems to be good. thanks

Peru Bob
Community Expert
Community Expert
March 15, 2025

Is your Mac OS up to date?

John T Smith
Community Expert
Community Expert
March 15, 2025

Green-Pink-Purple video https://helpx.adobe.com/premiere-pro/kb/green-purple-streaks-premiere-pro.html

 

If Windows...

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

Participant
March 15, 2025

thanks John,

i'm actually on a mac. attached is my about mac.