Import mp4 from GardePro Trail Camera issue

Question

I am using Premiere Pro V24.2.1.  I recorded some mp4 video files using a GardePro E6 Trail Camera.  The videos play fine using a desktop Media Player.  However, when I tried to load the clip from the Media Browser, it drops a small video clip in the upper corner of the timeline with a large green background.  I have tried to use Media Encoder to fix the issue, but I am not having any luck.  Are there any other settings that I need to change? The only odd thing that I found is that GardePro spes says 20fps.  I can't change my frame rate that low, I don't think.  Any ideas or suggestions would be a big help!  See attachments

Peru Bob · Accepted Answer

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

JJMarcus · Answer

I had my IT person look at it and he loaded the files in Fina Cut Pro and had no issues.  We decided to reset the preferences, including the first two check boxes, app preferences, media cache files.  Once we did that the video clip loaded fine.  Thanks!

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