import problems

Question

I am having trouble importing an .MOV file.  The files are not corrupted as they run correctly when opened. However in premiere pro I cannot "see" the files or thier folders when  I try to import them

Peru Bob · Answer

How are you importing it?Do other mov files import OK? Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:https://mediaarea.net/en/MediaInfoMany users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:https://handbrake.fr/downloads.phpHere is a tutorial:https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-YShutter Encoder may also be used to convert to Constant Frame Rate:https://www.shutterencoder.com/en/

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