Importation problem with GOPRO's records

Forum|Forum|5 years ago
April 11, 2020
3 replies
313 views

Hello, sorry for my english I'm french ^^,

when I'm trying to import my GOPRO HERO 2014's records in any adobe software, I've got an error which would be translated as "The file contains an compression type not supported" (or something like that).
It was working with previous version (last time I've tried was 2 years ago...).

I've already tried to unistall adobe's softwares and to format my drive to reinstall windows (10) but nothing changed...

I don't have issues with other .MP4 files..

Adobe's support told me on twitter to change the file's extension and suggested me to convert records with an additional software but it's not an efficient way in my view.

Import

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Sumeet Kumar Choubey

Community Manager

Hi Xenoc, we're sorry to hear about this. Can you provide us a download link for one of the sample media with which you are experiencing this issue? It will help us to test the issue at our end.

Thanks,

Sumeet

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XenocAuthor

Participant

OKAY FINALLY WORKING WITH A PREVIOUS VERSION : 14.0.1 !! I hope it will be fixed in a new version....