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Participant
June 5, 2020
Question

Imported Footage Instantly Glitched with Green and Black Strips

  • June 5, 2020
  • 3 replies
  • 2660 views

Whenever I import any videos, images, or non-audio media, it gets overlayed with green and black "glitch stripes." This is very hard to explain, but this problem is happening in After Effects as well as Premiere Pro. I have made sure that this problem isn't to do with the media; the media is not corrupted. I've changed my media cache folders in hope that things would change, and later on reinstalled both Premiere and After Effects 5 times each. This is also not a CPU problem, as After Effects and Premiere Pro have been running smoothly for months now. As a last resort, I deleted every single Cloud app and file (including files from regedit) and reinstalled premiere. No avail. These stripes won't go away. The stripes make everything blurred and double. Additionally, when I hover my mouse over clips in the project panel, the stripes also appear. I then proceeded to install a previous version of premiere pro, but this problem is there as well. Interesting to note, though, that when I installed After Effects 2019, the problem was inexistant.

 

To show you guys the problem in premiere pro, I will import a random full HD photo into a new 1920*1080 project and show you the pictures of what the image is supposed to look like, and what happens to it when it is imported into premiere.

 

Normal (random) Photo From Google:

 

 

 

What Happens To The Photo When Imported into the Timeline:

 

A picture of an empty project with nothing:

 

I've tried everything, and I hope for help ASAP.

 

P.S. I've messed around with project/preference settings, used an antivirus, created a new windows account, tried retreiving all lost adobe files, and: no avail.

 

Any help would be greatly appreciated. I have three projects upcoming with no editing alternatives...

This topic has been closed for replies.

3 replies

R Neil Haugen
Legend
June 5, 2020

That is a graphic driver issue. You can see by going to your Project settings dialog and then set Mercury Acceleration to "Software Only". That should clear it up.

 

What GPU are you using, and what driver version?

 

Neil

Everyone's mileage always varies ...
Participating Frequently
June 5, 2020

Hi, I have an integrated graphics card. Intel 630 graphics. I have already tried setting Mercury Acceleration to "Software Only." The problem didn't change one bit. Any suggestions?

Jeff Bugbee
Community Expert
Community Expert
June 5, 2020

Unfortunately, your card is not officially supported by the latest version of Premiere.

https://helpx.adobe.com/premiere-pro/system-requirements.html#gpu-acceleration

 

You may have better luck in an older verision of Premiere, otherwise you may need to upgrade your GPU.

Adobe Employee
June 5, 2020

Disable the graphic card once and then check.
Device manager >> display adapter >> right click on graphic card and disable.
This might be because of the outdated graphic card drivers.

Participating Frequently
June 5, 2020

Many, many thanks! This worked! However, it would be great if I could work with GPU aid. Editing and rendering without a graphics card will be challenging

.

Participant
June 5, 2020

The photo under (Normal (random) Photo From Google) got lost while posting, here's another photo: