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benh23129361
Participant
December 10, 2016
Question

Imported Video File Audio Cuts Out

  • December 10, 2016
  • 2 replies
  • 1525 views

I am putting together a wedding DVD with a rather large ceremony file and a few other smaller files of the day. Problem is in the timeline within Encore the audio cuts out after about 8 minutes and then when burning the DVD the audio stops when playing the DVD as well... The video file and associated audio work just fine in Premiere and in the video playback through Windows Media player. I've tried the video file with other video playback programs as well and the audio works just fine. So the issue is when I import the clip into Encore it cuts out.

I've tried exporting with several different settings, restarting my computer, starting new Encore projects all with no luck...

I've been shooting and editing weddings for a while now and never had this issue so not sure what is different about this project.

Any help would be much appreciated!

This topic has been closed for replies.

2 replies

Participant
November 18, 2022

I had the same issue. I was able to fix it by importing my mp3 into Adobe Audition and exporting it from there. When I then imported the new file into Premiere Pro, it didn't cut off the ending. Work around, but it worked.

John T Smith
Community Expert
Community Expert
December 10, 2016

Exactly what is INSIDE the video you are using?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download POST IN TREE VIEW

benh23129361
Participant
December 10, 2016

Thanks!

The video file is made up of a bunch of .MOV clips, 1080p, 24fps.

The sequence settings are:

Export settings are: H.264, and edit to 2 pass VBR so custom presets.

Exported file is:

Stan Jones
Community Expert
Community Expert
December 10, 2016

I don't know why this project is different, if you have been using the same workflow.

Generally, you want to use the H.264 Blu-ray format for the export, and this will produce 2 files m4v and wav (or a3c).

Encore must demux your import before building.

Do you have any gaps in the audio in Premiere?