Importer generic error fix

Update on this thread. The issue is back. It seems that my projects are too big for the 32Gb of ram. When I open the project and Premiere loads all the assets my ram gets quickly used up and then the errors start. It's frustrating because eveywhere you read they say 32GB's is enough for 4k but thats only for small projects. My current project has too many assets and elements for 32GB. This problem does not happen with competitive NLE's. I still prefer premiere but they have to sort this issue out.

Hi @TomTakes,

I thank you so much for the detailed info. It sounds like the team needs to investigate as to why your media does not play well with computers that look to be within the spec of system requirements. I will ask around to see if that this is a known issue or not. There was the 24.1 update that happened in early December. I wonder if you could roll back for now to be clear of the issue. I have to ask for your patience on this one while I search around. Sorry for the frustration.

Thanks,
Kevin

Hi @TomTakes,

Thank you for writing in. Sounds like you are having issues with errors, etc. Can you give us full system specs (CPU, HD, RAM, GPU), the media you are using, and any details about your workflow. Please also be very specific about the media you are editing with. Is it an editing codec like ProRes or an acquisition format that is of a lesser quality media, like H.264 with a variable frame rate? Media type makes all the difference. Many people create proxies or transcode for a better editing experience.

Ann is right: K-Lite is poison. Something else is afoot. I hope we can help you figure it out.

Thanks!
Kevin

It is in general recommended not to install K-lite on your editing machine. It can mess up your codec. You are now probably using a lesser codec.