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Naythan Lange
Participating Frequently
June 22, 2023
Question

Importer Reported a Generic Error - Premiere Pro dynamic link to After Effects 2023 & 2024

  • June 22, 2023
  • 12 replies
  • 11684 views

I'm constantly having an issue within Premiere Pro and After Effects when I take a clip & 'replace with After Effects composition' in Premiere Pro.

 

The error gives me a, 'Importer Reported a Generic Error' on certain clips only, with the clip codecs being accepted with both Adobe Applications. Any solutions?

 

VIDEO LINK TO SEE ISSUE

 

Troubleshooting Steps:

-Cleared all media cache files for Premiere Pro & After Effects (issue still persists)

-Renamed clip files & changed clip locations (issue still persists)

-Ejected all external hard drives (issue still persists)

-Reinstalled Adobe Apps & CC Studio (issue still persists)

 

Info:

-Clip codecs are; Prores (.MOV) and .H264 (.MP4). Clips are not corrupted as this issue has happened to me numerous times randomly across 2023 and 2024 Adobe Versions.

-Clips located on native Mac Studio hard drive

 

Any suggestions would help, I've tried to get in touch with Adobe & their customer support failed to solve the problem & has wasted hours of my time screensharing. Note: This has happened numerous times over the past 2 years (2023 & 2024 CC versions) and it's about time to solve this frustrating problem.

    12 replies

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    N
    Naythan LangeAuthor
    Participating Frequently
    December 5, 2023

    Just a brief update regarding this thread & issue; I have spoke (if you like to call it that) to Adobe via email. After 5-6 email threads going back and forth, Adobe continuously sends me automated, irrelevant messages that does not address the current issue I still have.

     

    Currently do not know where to go from here seeing as they get a random agent every time to reply by email with an irrelevant response. Piss poor customer service every time, maybe it's because they hire cheap customer service overseas that can barely understand English. Oh well, time to head to Davinci.

     

     

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      December 5, 2023

      HI @Naythan Langem,

      I saw your movie and read your notes. It looks like the drone clips are the ones throwing the error. Have you tried transcoding any of those clips to ProRes? If you have time to test that, let me know how that works for you. I hope it helps.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      H
      Harel25647251oaoi
      Participant
      June 22, 2023

      Hi @Naythan Lange,

      Sorry about that. I will move your post to the Bugs forum. I hope the product team can assist.

       

      Take Care,
      Kevin


      replace with after effects composition - "the importer reported a generic error"

      someone has tips how to solve this? when Im trying to link a clip in premeire timeline to after effects the clip moving there but isnt link...

      thanks

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        November 22, 2023

        Hi @Naythan Lange,

        I read your notes. Thanks for the details. Since you have an importer error, I suspect the media. There should be no trouble with ProRes footage but you say you have H.264 footage you are dealing with, as well. Have you tried transcoding that footage? What happens after you do so? Sorry for the frustration.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        N
        Naythan LangeAuthor
        Participating Frequently
        November 22, 2023

        Hey Kevin, 

         

        Thanks for your response! After 4 hours of speaking with one of Adobe's agents & screensharing my issue. We concluded that it is in fact a bug on their end. Pretty odd now this issue never specifically came up within forums. 

         

        We narrowed it down to the issue regarding the speedramps (or time-remapping) within Premiere Pro. My workflow starts in Premiere Pro with the time-remapping, then I import those clips into After Effects to further refine them using graphs & motion blur. Upon certain clips (that have been time-remapped in Premiere Pro) it gives me a generic error.

         

        We isolated the issue when we checked;

        • The codecs/media type (it was standard H.264 DJI clips & ProRes converted GoPro footage) - issue continued
        • Transcoded that media - issue continued
        • Removed all plugins - issue continued
        • Started a new project and sequence - issue continued

         

        Reasoning of solution; With all those steps (and the steps mentioned in the first thread) taken place that did not work, we concluded that the issue did in fact lie within the speed-ramp / time-remapping because:

        • We tested the same method of time-remapping from Premiere Pro into AE with stock footage provided by Adobe and my footage.
        • We tested out my footage & Adobe's stock footage without time remapping (and a few light time-remapping keyframes) & it imported into AE just fine

         

        Again, importing it using my method works 95% of the time. So I'm thinking it must be something to do within that reason.

         

        From there the Agent said he would get back to me via email on an update, not sure how long until they can find a solution to this. Hopefully soon. If someone has encountered this issue & found a temporary solution please let me know as we all know how long Adobe can get a fix around this!

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        November 22, 2023

        Hi @Naythan Lange,

        Thanks for the notes. It looks like there may be a bug with time remapping and dynamic link. I am aware that time remapping is handled differently between the two applications, so that may be at the heart of the issue. As a workaround, you might avoid doing any speed effects in Premiere Pro, do them all in AE. Do things work OK now? Let us know.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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