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R
rylxy
Participant
July 9, 2020
Question

Importing

  • July 9, 2020
  • 2 replies
  • 346 views

I literally cannot import any video file whatsoever, I've tried changing the format of the video as well.

This topic has been closed for replies.

2 replies

M
Michael Grenadier
Legend
July 12, 2020

Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card

 

There are 4 ways to import files into premiere, drag them from the OS to the bin, double-click on an empty space in a bin which opens the import dialog, make the bin active and hit command-i, or using the media browser.  Have you tried all of them?

 

Have you tried creating a new project?  Resetting the workspace?  resetting your preferences? 

 

Please answer each question so we can troubleshoot in a systematic manner...  

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
July 9, 2020

What kind of videos are you trying to import?

 

If you could open a video in this program and show us the output, that would help us diagnose your issue.

 

https://mediaarea.net/en/MediaInfo

R
rylxyAuthor
Participant
July 12, 2020

 

No matter what file format, it still doesn't allow it.

 

 

R Neil Haugen
R Neil Haugen
Legend
July 12, 2020

Premiere does not handle Matroska, the .mkv files at all.

 

Neil

Everyone's mileage always varies ...
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