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darrenbennyb
Participant
March 13, 2017
Question

Importing audio crashes Premiere

  • March 13, 2017
  • 2 replies
  • 1839 views

I'm working on a long project. For the most part everything seems to be going fine despite the project being quite full with a lot of different types of media. However in the last few weeks Adobe premiere really struggles to import audio. Sometimes it crashes at the initial import stage (eternally spinning colour wheel on a mac) and sometimes it crashes when I try to place a new audio clip onto the timeline. I've been trying to monitor the RAM whilst importing audio and does seem eat all available RAM when I try to import new audio. Is there something i'm doing wrong? I thought I'd setup the preferences that would enable better performance.

The machine is:

Mac Pro 2x2.66 GHz 6 core Intel

20 GB RAM

ATI Radeon HD 5870 1024 MB

Premiere Pro 2017 V11.0.2

Any help would be much appreciated as I'm losing hours of time everyday grappling with this problem.

Neil

This topic has been closed for replies.

2 replies

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darrenbennybAuthor
Participant
March 15, 2017

Hi Vidya

Thanks for the response.

I've cleaned the media cache folders by deleting all the files contained within.

This has improved overall performance of premiere - quicker boots, less random sluggish moments on the timeline - but the importing audio issue still persists. Just tried importing an .mp3 and it crashed the application.

We've let it rebuild in the same location but is worth setting the media cache folder to the media storage drive as opposed to the system drive? Would this make a difference?

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
March 15, 2017

Hi darrenbennyb,

Thanks for trying the step. If possible, move the Media cache location to a different drive & try import.

Thanks,

Vidya.

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darrenbennybAuthor
Participant
March 15, 2017

Hi Vidya

Thanks for help so far.

I've moved the Media Cache to the current edit drive.

I've not tried importing audio yet but just tried importing some new video clips. 10 proressLT .mov files. Initially I just dragged and dropped them onto a bin from finder, but this crashed the application again. I rebooted and just imported them again through 'file-import'. It took a really long time to complete this task about 15-20minutes. This seems unusual as per my experience with Premiere. I also then did a save after import had finally completed and that took a very long time too (Maybe 5minutes...)

Could there be something else that's an issue?

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
March 13, 2017

Hi darrenbennyb,

I understand the issue. As it is happening during the import of Audio, try clearing the media cache & test.

FAQ: How to clean media cache files?

Please let us know the status of the issue.

Thanks,

Vidya

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