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R
Rafał Bagrowski
Participant
December 14, 2021
Answered

in-app tutorials premiere pro - some are not working on M1, but work on Intel

  • December 14, 2021
  • 3 replies
  • 2062 views

Hello,

I am totally new to Adobe Premiere Pro and I installed the app 2 hours ago. Since then, I was trying to run the first in-app tutorials on M1 version but some of them are not working correctly. When I open "Editing your clips", I get an error as shown in the second screenshot. I tried to follow all steps here: https://helpx.adobe.com/premiere-pro/kb/features-presets-missing-premiere-pro.html

including reinstalling Adobe Premiere Pro. Is there any way to run the tutorial in M1 version? Please note, that Intel works fine, but I am not sure if this will bite me in the future.

 

All the best!

This topic has been closed for replies.
Correct answer Kevin-Monahan

Hi Rafał,

Thanks for writing in. Yeah, I noticed this on my M1 MacBook Pro, as well. I filed a bug. It's fixed in an upcoming version. Apologies for that!

 

Thanks,
Kevin

3 replies

D
defaultdn16huabcl80
Participant
August 10, 2023

I find if you go to Home, and hit "learn', then the in-app's pop up.  Hope this helps. 

 

 

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
March 18, 2022

Hi Rafał,

Thanks for writing in. Yeah, I noticed this on my M1 MacBook Pro, as well. I filed a bug. It's fixed in an upcoming version. Apologies for that!

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
J
JanetFT
Participating Frequently
August 12, 2022

Kevin

 

Thanks for the reply.  What upcoming version?  What is the timeline for that version to be released?

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
August 12, 2022

Hi Janet,

Sorry, I am not sure why the issue was fixed for some people but not others. I'm investigating now. Tell me, are you on a standard Creative Cloud subscription or a corporate or educational version? Let me know.

 

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
December 18, 2021

Moving the thread to the Premiere Pro community.

 

Thanks,

Nishu

J
JanetFT
Participating Frequently
August 12, 2022

Where did this tread move to?  I can not find it, and I am having trouble with the In-App Tutorials.  Please post the solution to this issue.

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