Skip to main content
Participant
July 18, 2023
Question

Incredible amount of "retrieving" and "substitution recursion" errors after update on Windows.

  • July 18, 2023
  • 0 replies
  • 125 views

Technical Details:

OS: Windows 11 Pro v. 22H2

CPU: AMD Ryzen 9 5950X 16-code 3.40 GHz

GPU: AMD Radeon RX 7900 XT (with latest drivers)

RAM: 64GB DDR4

Premiere Version: 23.5 and 23.4

BRAW version: 3.2

 

The Problem:
Ever since I updated to 23.5 last week, I've been getting an incredible amount of "error retrieving frames" and "frame substitution recursion error" messages, as you can see in the attached picture:

It happens with all sorts of source codecs and containers, whether it's an h.264 .MP4, or a ProRes .MOV, a Blackmagic .braw, or even some .png files. Weirdly enough, we have all the same software versions installed on a Mac Studio here in the office, and there are no errors in the Mac for the same files/projects. Unfortunately, that's not my workstation so I can't use it to edit. 

 

Here is what I already tried:

  1. Converting files to different codecs/containers
  2. Downgraded to 23.4 and 23.3
  3. Cleared Cache
  4. Restarted the computer multiple times
  5. Reinstalled Premiere
  6. Reinstalled GPU drivers
  7. Downgraded Braw to 2.7 (last release that worked for me without issues)
  8. Using CPU acceleration instead of GPU

 

Cry for help:

What else could I try in order to fix this issue? It has been slowing down my workflow considerably.

Thank you all in advance.

This topic has been closed for replies.