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Z
ZoomShoot
Participant
February 20, 2020
Answered

Intel HD Graphics 5500 - unsupported driver

  • February 20, 2020
  • 1 reply
  • 14750 views

When I launch Premiere Pro I get a System Compatibility Report:

Intel HD Graphics 5500 - unsupported driver

 

When I click the Fix button it takes me to a page, How to manually install your Intel® Graphics Driver in Windows® 10 to download "the driver version: 24.20.100.6286 qualified by Adobe as a baseline driver." win64_24.20.100.6286

 

When trying to install the driver I get an error message: 

"This computer does not meet the minimum requirements for installing the software" 
This topic has been closed for replies.
Correct answer RjL190365

Search the forums for "Intel", "4th", "5th" and "Generation." You will see posts by me with regards to legacy support and end of support by the hardware manufacturer (Intel) itself. There, I responded to a lot of those that Intel had placed iGPU driver support for all 4th- and 5th-Generation CPUs into "Legacy" status back in 2018. That means no more compatibility fixes, ever, for these CPUs while only critical security patches will continue.

1 reply

R
RjL190365Correct answer
Legend
February 20, 2020

Search the forums for "Intel", "4th", "5th" and "Generation." You will see posts by me with regards to legacy support and end of support by the hardware manufacturer (Intel) itself. There, I responded to a lot of those that Intel had placed iGPU driver support for all 4th- and 5th-Generation CPUs into "Legacy" status back in 2018. That means no more compatibility fixes, ever, for these CPUs while only critical security patches will continue.

    Z
    ZoomShootAuthor
    Participant
    February 21, 2020

    Thanks! I needed a reason to buy a new computer! 

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