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Cengiz_Kucuk
Participant
Dec 26, 2024 8:30 AM UTC
Question

interesting crashing problem in Premiere Pro.

Hello friends, I am experiencing an interesting crashing problem in Premiere Pro. When I drag the zoom line between the timeline and the video player monitor up or down, Premiere Pro crashes. Has anyone experienced this problem before?


Lenovo Yoga 9, Core ultra 9, 64GB, RTX 4070, Win11, premiere pro 2025

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    7 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Dec 26, 2024 3:52 PM UTC

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. Do a clean installation of the latest Studio Driver (NOT the Game Driver).

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      Cengiz_KucukAuthor
      Participant
      Dec 27, 2024 10:51 AM UTC

      The most probable issue for me was the graphics card drivers, but no matter what I tried, the result did not change. The latest nvidia studio drivers are installed, yes, I do not work with the game drivers. There are only 2 graphics cards in the notebook, you know. Intel and Nvidia. I wonder if Premiere Pro is experiencing a problem when switching between them. But there is no similar problem in any other program. When I completely turn off the Intel graphics card, I cannot use the 2nd monitor 😞

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      MarekMularczyk
      Community Expert
      MarekMularczykCommunity Expert
      Community Expert
      Dec 26, 2024 1:41 PM UTC

      Hi,

      Have you tried resetting Premiere preferences to see if it helps?

      Usually, minor bugs are (temporarily) fixed by resetting preferences.

        

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      Adobe Community ExpertAdobe Certified Professional
      Cengiz_KucukAuthor
      Participant
      Dec 27, 2024 10:48 AM UTC

      Yes I tried, I even tried many different things. I did a clean install of Windows 11, only the necessary drivers and only Premiere Pro and tried again, same thing 😞

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      Cengiz_KucukAuthor
      Participant
      Dec 26, 2024 9:01 AM UTC

      I am experiencing this problem when I drag the line on the timeline up to enlarge it. There is no problem with other programs, the PC passes all hardware stress tests. I am rendering very fast, I have no other problems. But whenever I enlarge or reduce the timeline, Premiere Pro crashes.

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      Michael Grenadier
      Legend
      Dec 26, 2024 5:10 PM UTC

      mp4 files are heavily compressed and although Premiere will usually work with them, I almost always transcode to a "mezzaine" format like prores...

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      Cengiz_KucukAuthor
      Participant
      Dec 27, 2024 10:53 AM UTC

      Interesting point of view, I will try this tonight. With wav format. I always thought it was a graphics card problem, maybe it is related to the sound, who knows.

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