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Participant
February 8, 2023
Question

Is anyone else having issues with Premiere Pro not responding and crashing?

  • February 8, 2023
  • 1 reply
  • 1936 views

My collegue and I can not get Adobe Premiere to open as it crashes everytime we try to open. We have uninstalled and reinstalled this software. Any suggestions or known bug info would be appreciated.

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1 reply

Peru Bob
Community Expert
Community Expert
February 8, 2023

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1ld be set to No Input.

Em-NowackAuthor
Participant
February 8, 2023

I just noticed that it gets stuck on Loading AEXD.aex, not sure if that makes a difference.

Kevin J. Monahan Jr.
Community Manager
Community Manager
February 8, 2023

Mac or PC em? Any other info you can give?

 

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio