Is this the support we need?

Forum|Forum|2 years ago
July 7, 2023
3 replies
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Legend

The chat support from the company is at times ... spotty. One of the help supers that's "in here" several times a day suggests that ANYONE with a Premiere Pro issue going to either chat or phone help, on getting a live body respoding, IMMEDIATELY ask for the "Video Que".

As then you do get specific PrPro knowledeable folks, not the regular generalists.

But as Peru Bob says, you may well get better results here. There's a lot of us volunteers that between us have an amazing depth and breadth knowledge of just getting stuff done, as-is, with this app.

Neil

Everyone's mileage always varies ...

Peru Bob

Community Expert

Please describe your problem, as requested by Ann Bens .

Even though this is a user to user forum, we might actually be able to provide better help for you than the chat support.

R

Ros29277598yuk1Author

Participating Frequently

Lag with the motion effect when trying to drag the image with mouse or draging the numbers in motion effect, happens with transform effect too.

Jeff Bugbee

Community Expert

What's the polling rate on your mouse? I've seen issues where if your mouse's polling rate is too high (common on gaming mice) the interface can do this. Try lowering the polling rate to under 250 and see if that helps.