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Participant
Nov 10, 2026 11:05 PM UTC
Question

Issue with Captioneer and Clean Pop Subtitles

I'm hoping you can help me resolve an issue I'm having with Captioneer (version 2.0.0) and Adobe Premiere Pro (version 26.3.0 (build 93) working on macOS Golden Gate 27.2

What is happening is that I am creating “1-1 Clean Pop Subtitles” via the Captioneer window.
Then when those mogrts are created to my timeline, I am adjusting them a bit individually, such as changing the duration a bit so the time between each word in a sentence is longer/shorter to pop on based on the cadence of the voice, I also adjust the highlight word on some of these. Once I have everything how I like it. If I save the project, then close it, and come back to it a couple days later, once I open the project again, some of the mogrts have stop animating altogether and just show the first word of the sentence, or the pop on animation will be drastically differrent from how I timed it, with long pauses between words, and never finishing the sentence.

My sequence is only about 50 seconds long, and has about 20 mogrts that are created.

This breakdown in the mogrts happens every time with the Clean Pop Subtitles when I save and quit. So even after fixing some broken ones, getting them back how I need them. Once I save/quit/reopen, now other mogrts animations are broken.

Is there any fix for this that you know of?

    2 replies

    Community Manager
    Nov 11, 2026 12:49 AM UTC

    Hi Brett,

    Sounds odd. Thanks for reporting. I'll let the team know about this. Hope to help you on this one.

    Cheers,
    Kevin

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    Community Manager
    Nov 12, 2026 2:59 AM UTC

    Hey Brett,

    The team has requested to ask Captioneer about this. Let us know what they say.

    Thanks,
    Kevin

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