Issue with CS6 activation

Hello 

I get finally this reply from support by mail. But I'm not convinced that the activation servers are down, because otherwise I would have received a different message—such as “servers unavailable”—rather than the message saying that the user limit has been exceeded. It's a shame they don't want to help us anymore.

Dear Peter,
 

Greetings from Adobe!

I understand that you are facing issues activating CS6 on your computer, since this product has already been activated on maximum devices. After reviewing the details, I would like to inform you that CS6 has reached its End of Support (EOS) lifecycle. This means that Adobe no longer provides updates, technical assistance, or activation services for CS6.

Due to this, the activation servers for CS6 have been permanently retired, and we are unable to reset or modify the activation count for this version. Even if you reinstall the software or try to activate it on another device, the activation request will not be processed successfully.

The only way you can deactivate the product from older devices, is by manually opening CS6 apps on the old devices > Click on Help > Deactivate device > Sign out.

If you do not have access to the old devices, and to continue using Adobe products without interruption, we recommend upgrading to the latest version of Adobe Creative Cloud. The Creative Cloud suite includes all the latest tools and features with continuous updates, improved performance, and dedicated technical support. You can explore the available plans here: https://www.adobe.com/creativecloud/plans.html

We truly appreciate your understanding regarding this matter.

Please do contact us if you have any other issues or further queries.
https://helpx.adobe.com/support.html

Thanks for working with us,
Adobe Customer Care

Hello,

Is there a solution to get my CS6 Production premium activated.  It should be possible to reset the use count I believe.

Thanks

First question : Do you have an active Creative Cloud account?. You state you have Photoshop so maybe you have?. Please confirm

If not, your options for de-activating an old installation of CS6 look to be very limited as Adobe changed their policies on this back in 2025.

Also, as Peru Bob states - if you change hardware in your machine the licencing server may see it as an incremental activation.

If you have an active Creative Cloud account have you logged into your Adobe Account? .

You should still be able to see the old CS6 listed under products it if you have a perpetual licence.

Then look for Products where you can confirm your serial number for CS6 to make sure it is still registered..

You can also see activated computers from the list on the left.

You need to make sure you do not have CS6 activated on more than 2 machines. You could try de-activating one machine and try again.

I’m sure you are aware that CS6 is no longer supported by Adobe.

Frankly you may end up having to just make life easier for yourself and get a Premiere subscription.

CS6 was designed quite a few years back.