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Lucas32525318iiht
Participant
September 25, 2023
Question

Issues installing extensions to Premiere Pro

  • September 25, 2023
  • 2 replies
  • 1120 views

Hello! 

 

I have been having an issue installing extensions to my Adobe programs, especially Adobe Premiere Pro. Whenever I run an installation .dmg file from the third party extension, I go through the steps of installing like normal. Once it says it installs, I open Premiere and it does not appear in my extentions. This issue has been happening for the past year, and I believe only on my current laptop. I am not able to try on a different system at the moment.

 

I have found that I have to manually install my extensions by putting the files in /Users/name/Library/Application Support/Adobe/CEP/extensions. This works for Premiere and After Effects. I am thinking it is installing to the incorrect folder, but when I try to change the installation location, the only choice it gives me is the harddrive, which isn't very helpful. The extension that I am trying to use only offers the .dmg download of the extension, so I cannot install manually unfortunately.

 

I have no other Premiere Pro versions still installed from previous editions (at least that is what it says in Adobe CC), so it is not installing to a 'different' Premiere Pro. 

 

Does anyone have any potential solutions to this issue?

 

Thank you in advance!

 

OS: Mac, Ventura 13.4

Premiere Pro version: 23.6

    This topic has been closed for replies.

    2 replies

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    Lucas32525318iihtAuthor
    Participant
    September 26, 2023

    UPDATE: I reached out to the vendor, and they could not find a solution either. I followed every step correctly on the installation process. Ultimately, they had to send me the unpackaged files so I could install correctly. I feel like this confirmed my suspiscions that this is not a vendor issue and something is wrong on my end. Any help would be appreciated. Thank you!

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 26, 2023

    Try contacting support at the site of the extension vendor.

    L
    Lucas32525318iihtAuthor
    Participant
    September 26, 2023

    I have contacted and I am waiting for their answer, but I am assuming this issue is on my end since I cannot install any extensions.

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